Click here for more details.

To suspend your service, call Xplore Customer Care at: 1 (866) 841-6001

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Q: Can I refer a new customer?

A: Yes, as long as the referral is not an existing Xplore customer.

Constellation Internet will pay you a finders fee of $50 for each new referral of Xplore's LTE or Satellite internet service to a new customer with the following conditions:

   1. The customer must order directly from the dealer, Constellation.

   2. The installation must be completed within 30 days of the referral.

   3. The customer does not cancel their service for at least 30 days after installation.

Payment will be issued after these conditions are met.

To provide a referral, call Constellation Internet at 1 (306) 831-8015

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Q. LTE/5G or Satellite?

LTE/5G is better and less expensive than Satellite. It costs upwards of $1 billion to build and launch a satellite into orbit so it costs more to recover the costs.

The only reason a Satellite would be used instead of LTE or 5G is that there is no clear Line-Of-Site (LOS) to the tower or you may be out of range.  Hills, trees, and buildings are common obstructions preventing a LOS to a tower. There may be work-arounds to get LTE as explained in the next question below.

The Satellite also has data limits, after which the service slows down. LTE has unlimited data without speed throttling quotas.

You can extend your viewing time on services like NetFlix and YouTube by controlling how much data is used.

For NetFlix, visit: Click here

For Youtube, visit: Click here

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Q. I am working from home and need to use a VPN (Virtual Private Network). Can I do that?

A. Yes, you can. VPN on a Satellite, however, is extremely slow due to high latency for the signal to get to the Satellite and back since the Satellite is very far away in Earth orbit.

Even with fast 25 Mbps Satellite speeds, the VPN performance is extremely slow. Standard things like browsing or watching videos work fine on a Satellite. It is just the VPN that is extremely Slow.

Many customers who do not have a direct Line-Of-Site (LOS) to an LTE / 5G tower can use a Point-to-Point (PtP) systems to get LTE / 5G service. If you have a friendly neighbour that has LOS to an LTE / 5G tower and you have LOS to the neighbour, we can mount the LTE / 5G on the neighbours property and relay the signal to you. We have also used PtP systems to extend internet service to farm shops and barns. This service is not provided by Xplore, but we can provide it at an extra cost. Call Constellation Internet at (306) 831-8015.

These PtP systems are usually limited to 8 km, but higher-powered units can provide extended range.

LTE / 5G is the best way to go if you need to use a VPN. In the long run, it is less expensive than Satellite as well; typically taking two to five years to offset the higher cost of Satellite service.

To provide these PtP solutions, contact Constellation Internet at (306) 831-8015.

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Q. Do I need a static IP address for security camera's.

A. Some camera systems do require a static IP address. If your camera system does, you will need to contact Xplore and get a commercial account. This will cost considerably more.

If you purchase the camera systems we intall, a static IP address is not required. Our system is cloud-based and accessible remotely as well as locally.

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Q. How do I Activate my Home Phone

A. Please click on this video link:  

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